Penske Used Trucks reviews

1556548045

GLOBUS MOVING LLC

google

Hello Globus, thank you for your review. We apologize if your service was anything less than excellent. Please feel free to call our remarketing department at 1-866-309-1962 and let them know how we may be able to improve our services for a better customer experience. We thank you for your time and renting with Penske!

1556566047

1

Penske in general is horrible. They sold me 3 trucks in the past 2 years and all 3 trucks broke . First truck engine died in the first 2 months after purchase . Second truck lasted only for 1 year and 5 months and third truck I just bought and I cane to pick it up at their Torrance location as soon as employee of Penske pulled up on this truck the check engine light came on after I inspected the truck I learned that lift gate is not working and there is a hole in the roof of the box . All trucks were bought in premium conditions . The truck were no near premium condition. DONT TRUST THIS COMPANY THEY ARE LIERS , THEY DONT CARE ABOUT THERE CUSTOMERS ONLY ABOUT THEIR PROFIT. During process of my purchases no one even called me to give me an update on anything I had to call everyday myself. Horrible customer service . P.S . Also be very careful with their contract they are not liable for anything , not for loss of work or for your time . I paid for the truck and waited for 3 weeks after the payment for them to deliver the truck they lied to me all this 3 weeks and I had to pay my loan for this time they still had the truck.

1654614301

Sia B

google

Hello Sia. We are very sorry that you had a poor experience. Please send an email to Bill at [email protected] and provide the unit # and we will do our best to rectify the issue. Thank you.

1654711696

1

We had a horrible experience purchasing a semi truck. The sales person would not respond to us and we had to continuously reach out for updates. The first truck we put a contract on had mechanical issues so we had to find another one. After we found the 2nd one they said it would take an additional 4 weeks and it actually took 6 weeks to get it. They should make any repairs to the trucks before actually listing it on their website and get better customer service sales people. I asked to speak to management but was never able to get in contact with anyone.

1529727755

Nelson Valencia

google

5

Es un lugar que he visitado por mucho tiempo y donde te resuelven tus problemas mecánicos en lo relacionado a big trucks.

1649881659

Dragan Jovanovic

google

Hello Dragan. Thank you very much for the 5-star review on our Chicago Ridge Used Truck Center. We appreciate you taking the time to fill out a review and we will certainty let Bill know how satisfied you were with his service. Penske Used Trucks is thankful for your business.

1649948564

5

I have been in the trucking industry since 2015 with box trucks. We are a family owned company running straight box trucks. We met Bill Crowley in 2019 when we purchased our first truck with Penske! Bill Crowley is the person that makes it all happen! Thank you Bill for Everything!. Since we started dealing with Bill, we bought at least 10 trucks because it was such a pleasure to work with him, and he made it easy to buy great truck from them! Bill is the reason we are with Penske!

1558371318

Scott Quist

google

Scott, we are sorry to hear about your experience. We have sent your information over to our used truck department to look into this. You can also reach them at 866-309-1962.

1554254864

1

5/20 Update: Another month has gone by and they are still charging me for the truck that they are supposedly buying back. I am livid! Not to mention I still have yet to receive the refund that was promised for the registration amount of almost $5000! I was told this process would take a few weeks and it has been months!!! Everyone involved has to be chased down and when they do respond they blame the other people involved. I can't express how much inconvenience and stress this whole thing has caused. On top of it the one Penske truck that I did keep has already needed the liftgate repaired after 1 month of use, to the tune of $750. I can't say it enough. Stay away from Penske Used Trucks!!! 4/15 Update: Liftgate on the one truck I do have stopped working and communication is still terrible. Cannot wait to be done with this. Very frustrating experience. 4/2 I do not recommend purchasing from Penske Used Trucks. I purchased two trucks one of which was fine. The other one had significant issues with the box and was unsatisfactory at the time that I came to pick it up. It's been over a week and I have no information as to how or when it will be taken care of. I've been paying for a truck for two weeks that I still do not have in my possession. The communication between the local dealership and the corporate office is terrible and I've dealt with 10 different people during the process. Sloppy communication and very poor customer service. Stay away!